Plumbing questions, answered plainly

Yes. We provide emergency plumbing service around the clock across the Dallas–Fort Worth metroplex, including weekends and holidays. Call 214-444-9816 and we will get a licensed plumber dispatched to your location as quickly as possible.

Water you cannot shut off, sewage backing up into the house, a gas smell, no water at all, or a water heater leaking onto a finished floor. Those need attention now. A dripping faucet or a slow drain can wait for a scheduled visit, and we will tell you honestly which one you have.

Shut off the water at the fixture stop if the leak is local, or at the main if it is not. For a suspected gas leak, leave the building first and call from outside. Move belongings clear of the water, take photos for your insurer, and keep pets and children out of the work area.

It depends on where you are in the metroplex and what else is running. Call 214-444-9816 and we will give you a real arrival window rather than a vague promise, and we will tell you if another company can get there sooner.

In most North Texas homes it is near the front foundation wall, in the garage, or in a covered box near the street. Find it and test that it turns before you ever need it. If you cannot locate it, we will show you where it is on our first visit.

Yes. We diagnose the problem, explain what it will take to fix, and give you a clear price before anyone picks up a tool. You approve the number first. No hidden fees and no surprise line items on the final invoice.

We tell you any diagnostic or trip charge when you book, not when we arrive. Call 214-444-9816 and ask — you will get the number over the phone.

After-hours work can carry a difference, and we quote it upfront along with the repair price so you can decide whether the job waits until morning. We will tell you plainly when waiting is safe.

We accept major credit and debit cards, and we can discuss options on larger jobs such as a repipe or sewer line replacement. Ask when you book so there are no surprises at the end.

Yes. Craftsman Plumbing holds a valid Texas plumbing license (M-43680), a current certificate of insurance, a business license, and is registered as an LLC. Documentation is on file and available upon request.

No. The plumber who shows up works for Craftsman Plumbing. The same standards apply whether it is a leaking faucet or a full sewer line replacement.

Yes. Workmanship is warranted, and manufactured parts such as water heaters carry the manufacturer warranty on top of that. The specific terms are written on your invoice — ask before the work starts and we will put it in plain language.

When the work requires one, yes, and we coordinate the inspection. Water heater replacements, sewer and water line work, gas lines, and repipes commonly require a permit in North Texas cities. Routine repairs and drain cleaning generally do not.

Every licensed plumber in Texas is listed publicly with the Texas State Board of Plumbing Examiners, and you can look up license M-43680 there. Ask any plumber for their number before they start — a licensed one will hand it over without hesitating.

We serve Dallas and the communities around it — Plano, Frisco, Richardson, Carrollton, Irving, and Allen to the north, and Arlington, Grapevine, Southlake, Bedford, and Hurst on the west side of the metroplex. The cities on our service-area page are where we work — call 214-444-9816 and ask about yours.

No. Craftsman Plumbing is a service-area business, which means our trucks come to you. There is no shop counter to visit, and everything is handled at your home or business.

We are a residential plumbing company. Our work is homes — repairs, water heaters, leaks, drains, sewer lines, and repipes for homeowners across the metroplex. If you need a commercial plumber, we recommend searching for a company licensed for commercial work.

We schedule arrival windows rather than exact minutes, because an emergency ahead of you can run long. We call before we head your way so you are not sitting at home guessing.

North Texas sits on expansive clay soil that swells when wet and shrinks in a drought. That movement stresses the pipes cast into the foundation until a joint or a length of copper gives way. Steady watering around the foundation during dry spells genuinely helps.

Yes. Most of the metroplex has moderately hard water, and the mineral scale it leaves behind narrows pipes, shortens water heater life, and ruins fixture cartridges. Flushing the water heater yearly and treating the water are the two things that actually make a difference.

Insulate any pipe in an attic, an exterior wall, or a crawl space, cover the hose bibs, open the cabinet doors under sinks on the coldest nights, and let a faucet on an exterior wall run a slow trickle. The February 2021 freeze taught this region what an uninsulated attic run costs.

A sudden drop across the whole house usually points to a failing pressure regulator, a main line leak, or a municipal issue. If it is only one fixture, it is more likely an aerator or a cartridge. A whole-house drop with no obvious cause is worth a call to 214-444-9816 — it can be the first sign of a leak underground.

A conventional tank runs eight to twelve years, and hard water shortens that. Tankless units last longer with annual descaling. Rusty hot water, popping sounds from the tank, or any moisture at the base means the clock is nearly up — replace it before it fails and floods.